Privacy Policy

Clear Cut Systems ("we", "us", "our") is a digital agency based in South Africa, providing AI automation, website development, SEO, and digital marketing services. Our website is clearcutsystems.com. Contact us at info@clearcutsystems.com.

We collect information you provide directly to us:

• Contact forms: name, email, company, service interest, budget, project description.
• Chatbot conversations: messages sent through our AI chat widget.
• Communications: emails, WhatsApp, or other messages you send us.

We also automatically collect technical data via Google Analytics: IP address, browser type, pages visited, and time on site.

• Respond to enquiries and provide requested services
• Score and qualify leads using AI analysis to prioritise follow-up
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

Our website uses AI to analyse contact form submissions, scoring them as "hot", "warm", or "cold" based on the information provided. No automated decisions with legal effect are made solely on this analysis — a human always reviews your submission.

Our chatbot is powered by the Claude API (Anthropic). Conversations may be stored to improve our service. We do not use your conversations to train AI models.

Your information is stored securely using Upstash Redis with 90-day automatic deletion for contact form submissions. We use HTTPS encryption for data in transit and at rest.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

• Google Analytics — website analytics (Privacy Policy)
• Anthropic Claude API — AI chatbot and lead analysis (Privacy Policy)
• Resend — email delivery (Privacy Policy)
• Vercel — website hosting (Privacy Policy)

Under South African POPIA and applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any right, contact us at info@clearcutsystems.com.

Our website uses cookies via Google Analytics to understand visitor behaviour. You can control cookies in your browser settings. Disabling cookies may affect some functionality.

We may update this Privacy Policy from time to time. Significant changes will be indicated by updating the "Last updated" date. Continued use of our website after changes constitutes acceptance.